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Communication channels include
Rolling the eyes or loudly sighing implies
Most people judge others within ________ of first meeting them.
Which of the following pertain to spoken communication?
An example of an open-ended question is:
An unwritten guideline or rule of behavior is
Which stage is normally first when patients discover they are terminally ill?
A pharmacies can deal with non-English–speaking customers by
The mental disposition or feeling a technician adopts when interacting with customers, patients, and coworkers or when performing duties at work is called
When serving patients, technicians should not
The skill of dealing with others without causing bad feelings is called
One of the most prevalent concerns of retail pharmacy managers and pharmacists is the need for pharmacy technicians who are competent in the area of
The communication cycle consists of a sender, a receiver, a message, various channels of communications, and the ______________.
Articulation means
Which words in the following sentence should be emphasized for proper communication with a patient? “If you will wait a moment, I’ll get the information you need.”
The best communicators
When a technician shows customers that he or she can see the situation from their point of view, he or she is displaying
Which of the following negatively impacts written communication?
Good communication skills include
When answering a telephone call, the technician should
If you should have to place a patient on hold on the telephone you should check back with them in ________ minute interval.
All of the following are appropriate behaviors for a pharmacy technician to do with their cell phone while working in a pharmacy except __________.
All of the following are stages that terminally ill patient experience except
When taking a message from a physician’s office, the pharmacy technician should write it down and include
Which of the following is an example of conveying stress to a customer?